Frequently Asked Questions

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There is a personal comfort zone for each individual.

There are 3 options:

• Large Xen Neck Support Pillow - 3MC - HP
• Large Xen Neck Support Pillow - HP
• Small Xen Neck Support Pillow - LP

A general guide for selecting the right sized Xen Neck Support Pillow:

• Collar neck size of 18" + or less select a large
• Collar neck size of 16" or less select a small
• Juniors and Kids select the small
• If you do not want the noise reduction feature use the small
• If you enjoy being cozy, snuggle with your pillow or enjoy cuddling up, select the large
• Watching TV in bed, choose the small or large Xen Pillow

Many clients are immediately adjusted to the orthopedic Xen Neck Support Pillow. For others, it could take up to 2 to 5 days for your neck, shoulder, and body alignment to get used to a naturally contoured position that you were denied sleeping on with a regular pillow for years. You can also flip or turn the pillow around on the flat side or any side you wish for comfort adjustment. Or place the Xen Pillow on top of your existing flat pillow to get accustomed to the natural feel and alignment. A smooth transition will occur naturally. Your body will remember its natural point of relaxation. 

While laying on your back, slide the pillow up onto your shoulders and tilt the pillow up a little so that it tucks slightly more under the cervical area of your neck for additional comfort and support.

Turn (Flip over) the pillow over, so the flat side faces upward and gently move the side support cushions under your head to lift and take the weight directly off your shoulder.

While lying on your back with the cervical area under your neck, move both your arms around and above your head. Your shoulders will softly push the side supports towards your ears. This creates noise reduction within a meditation position. You are now inside the Xen Mode and "the Xen World"...enjoy.

Yes, you can order them online. There are many selections for every size pillow. You have the option to choose a cooler or warmer feel for your personal comfort. See our website as advertised. You can find many styles and options throughout the year, such as different themes for each season and characters for youths. Check back on our website not to miss the fun and cool styles.

1. The Xen Pillow comes with a removable cover. You can remove the cover. Both the core foam and covering are machine washable. You can chose to wash both or just the cover. Follow the instructions on the washing label.  
2. The Xen Pillow (proprietary foam) has a core cover (cotton knit), wash on a short, gentle cycle.
3. Squeeze any excess water from the pillow by hand.
4. Tumble Dry the Xen Pillow. Due to the different pillow sizes, drying time will vary.

The core pillow is a proprietary medical foam that is covered with a soft Quick-Dri fabric.

The pillowcases are made with cotton-polyester blend fabric.

Xen Pillow products are offered online only.

Turn the pillowcase, so the backside is facing you. Then, squeeze the Xen Pillow side cushion support to fit inside the pillowcase opening, then slide the pillowcase on. Repeat the same technique for the other side. Straighten out the pillowcase to fit over the side cushion supports.