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TERMS & CONDITIONS
Certification of Warranty
The Xen Neck Support Pillow (Xen Pillow) has a two (2) year limited manufacturer warranty (original workmanship and/or material defects, starting with the date of purchase) along with a 30-day money-back or exchange guarantee of 100% customer satisfaction. This limited warranty does not cover or apply to normal wear and tear or abusive use or handling of the product or normal foam discoloration.
We do not accept "bill recipient" packages. Allow 30 days upon our receipt to process returned products.
Please see our Terms and Conditions for Returns and Exchanges.
Xen Pillow Mfg. Corp. warrants that we will, at our option and sole discretion, replace or repair any Xen Pillow product if it is defective due to faulty workmanship or materials, subject to the limitations described in this limited warranty.
This limited warranty does not cover or apply to normal wear and tear or abusive use or handling of the products.
Xen Pillow products carry a limited warranty term of two (2) years from the date of purchase on the core foam only. Warranty does not apply to core cover or pillowcases.
During the "term" of this Limited Warranty, we will, at our option and sole discretion, repair the product with shipping and handling costs paid by the original purchaser or replace the product with shipping and handling costs paid by the original purchaser. In the case of replacement, we may substitute an alternate equivalent product at our discretion. Limited warranty and general liability up to the cost of the item purchased only.
Products that are deemed to be abused or mishandled (including a product that is burned, cut, torn, subject to spills, or the label removed) may be denied warranty coverage at our sole discretion.
This limited warranty covers all Xen Pillow products produced and or distributed by:
Xen Pillow Mfg. Corp. c/o Shipping Dept.; 253 East Blackwell Street, Dover, NJ 07801
This limited warranty is valid for the original purchaser only. If the owner/claimant is not the original purchaser of the product, it is deemed an "as is" product and not eligible for Warranty claim. Proof of purchase will be required to validate that claimant is the original purchaser and eligible for warranty claim.
This Limited Warranty gives the original purchaser specific legal rights. The purchaser may also have other rights that may vary by the state up to the value of the purchased item.
Please Note: Class 1 MEDICAL DEVICE - in process registration with the FDA. However, if you need MEDICAL attention OR TREATMENT, please reach out to your health physician for proper medical care and direction.
Should you have any problems with our products, please feel free to contact us via email at firstname.lastname@example.org. We will reply to your email within 48 hours. SIMPLY CHARGEBACK WILL GENERATE COLLECTION COSTS IN THE CUSTOMER'S ACCOUNT.
RETURN AND REFUND INSTRUCTIONS:
Our return policy has been established to safeguard public health and safety requirements. If an item is returned, it is collected, tagged, processed, and destroyed. All products sold by Xen Pillow Manufacturing are a new condition only.
In case you want to return merchandise to us or request a refund, Please email (NO PHONE CALLS) our customer service department at email@example.com and tell us:
Our warehouse can only receive and process shipments with a return number on the outside of the package. Merchandise must be returned to your assigned warehouse location in our reply email.
Merchandise must be in 100% SALEABLE CONDITION TO QUALIFY FOR A REFUND. PLEASE PACKAGE YOUR RETURN PROPERLY. Returns must be made within 30 days of receipt of goods. Once we have received and processed your return, we will issue a refund to your credit card in 2 - 3 weeks. Shipping and Handling fees are not refundable. See Certificate of Warranty, if needed.
Should you have any other questions, please feel free to email us at firstname.lastname@example.org
We will usually reply to your email within 48 hours. Thanks for your order, and we appreciate your business.
Marlon M. E. Holder
Inventor, President, and CEO
Xen Pillow Manufacturing Corp.
Your order is being process. We will ship your order as stock is available. If stock is not available you will be notified of the earliest ship date and tracking number due to high demand for the Xen Pillow. Please check your inbox to obtain the tracking number. We guarantee your satisfaction with your order. Should you have any problems with the transaction, please feel free to email us at email@example.com. We will reply to your email within 48 hours. SIMPLY CHARGEBACK WILL GENERATE COLLECTION COSTS IN THE CUSTOMER'S ACCOUNT.
Xen Pillow Mfg. Corp. do not retain any customer's credit card information. All payments are processed by a secured PayPal platform.
Should you have any other questions, please feel free to email us at: firstname.lastname@example.org
We will usually reply to your email within 48 hours. Thanks for your order and we appreciate your business.